GS-TRADING Trader · Aggregator
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Appeals

Appeals and Dispute Resolution

How to submit an appeal or complaint concerning the company's activities, the time limits for its consideration and how to settle a dispute.

2. Receive a response

An appeal is considered within one month of receipt; where additional examination is required, this period may be extended, but to no more than 45 days in total.

3. Settle the dispute

If no agreement is reached, apply to NEURC in the established procedure or to a court.

Dispute Resolution Procedure

All disputes and disagreements arising out of or in connection with the performance of contracts with GS-TRADING LLC shall be resolved primarily through negotiations and consultations between the parties.

In your appeal, please state: the applicant's name (full name or company name), contact details, contract number and date (if any), the substance of the matter and your claims. Copies of supporting documents may be attached.

The time limits for considering appeals are set by Article 20 of the Law of Ukraine “On Citizens' Appeals”: no more than one month from the date of receipt, while appeals that do not require additional examination are considered without delay, but no later than 15 days. The total period for resolving the issues raised in an appeal may not exceed 45 days.

If no agreement is reached

  • Recourse to the Regulator. Disputes between business entities in the electricity market may be settled by NEURC in accordance with the Dispute Settlement Procedure (NEURC Resolution No. 156 of 5 February 2019). Consumer appeals are considered in accordance with the Rules for Consideration of Consumer Appeals (NEURC Resolution No. 1333 of 2 July 2019) and Article 21 of the Law of Ukraine “On NEURC”.
  • Court. A dispute may be referred to a court in accordance with the applicable legislation of Ukraine. The pre-trial dispute settlement procedure under the company's contracts is not mandatory.

NEURC official website · Regulations on appeals and disputes